Customer Service Representative

Location

Amarillo Civic Cir

Type

Full Time

Summary

The position of Customer Service Representative is responsible for organizing, editing and preparing hardcopy print documents so image scanning can be completed in a timely and accurate manner. They may serve as a backup to the multi-line switchboard rapidly and directs the calls to destination without any delay.

Essential Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Operating various standard office machines, which include personal computer, various software, fax, calculator, phone, photocopy machine, and shredding machine, etc.

· Entering information on received calls, where necessary and maintaining accurate and detailed records.

· Understanding and responding effectively and clearly to addressed requests in person or over the phone, and to written or verbal instructions.

· Maintaining regular consistent attendance, personal appearance and punctuality

· Filing data and performing routine assigned clerical duties.

· Maintain a knowledge and awareness of the documented systems, standards, and policies pertaining to this position and diligently adheres to them; assist in maintaining and updating these as it pertains to this position.

· Perform quality control services comparing completed data to hardcopy documents utilizing PC workstation with attached scanner using production scanning software.

· Protect the client and organization by keeping all information confidential.

· Pursuing personal development of knowledge and skills required for the efficient performance of the job role.

· Answering high volume of inbound calls and maintaining a response rate swiftly in accordance with agreed standards.

· Must be organized, self-motivated and team player

· Ability to operate a personal computer

· Foster teamwork in the branch or department to ensure a positive overall customer experience and positive work environment.

· Answer telephones, answer questions and direct callers to proper Bank personnel

· Punctuality and good attendance are imperative

· Cross-sell the Bank's other products and services, referring customers to appropriate staff as indicated

· Participate in bank training to enhance skill set and meet compliance requirements

· Non-Exempt - Ability to work your schedule up to 40 hours with little or no overtime and complete tasks assigned

· Skills and Specifications

· Great communication skills as well as ability to work in a team oriented environment

· Ability to understand and execute complex written and verbal instructions.

· Exceptional computer skills, good organizing and planning skills.

· Genuine ability to provide excellent customer service, externally and internally.

· Able to react effectively and calmly in emergencies.

· Able to maintain customer confidentiality.

· Should work under rigorous pressure and meet close deadlines.

· Ability to multi task in a fast pace environment

· Impressive telephone etiquette.

Minimum Requirements

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

Must be able to pass a background and Credit check

· High School Diploma or equivalent

· Office environment or data entry experience if 1 year preferred.

· Excellent social and networking skills to support the community bank image

· Complete in-house training based on requirements set up for this position

· Proven ability to provide an Excellent Customer Experience

· Basic skills in computer terminal and personal computer operation; word processing and spreadsheet software.

· Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, speak clearly to customers and employees.

· Effective Time management skills

· Ability to maintain confidentiality at all times

· Ability to work with minimal supervision while performing duties.

· Ability to deal with routine problems involving multiple facets and variables.

· Must follow company policies, all state and federal laws, regulations and guidelines

· Current driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

The incumbent must be able to perform this position safely, without endangering the health or safety to themselves or others.

Secondary Duties

The position of Customer Service Representative performs duties specific to the position and other functions as assigned.

Supervisory Responsibilities

The position of Customer Service Representative has no supervisory responsibility.

Environment and Physical Activity

The environment for this position is an open office that is mostly clean and comfortable and includes driving a Bank or personal-owned vehicle approximately 5% of the time which includes exposure to the outside weather elements and moving mechanical parts. It may include some minor annoyances such as noise, odors, drafts, etc. The incumbent is in a non-confined office-type setting in which he or she is free to move about at will.

The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 10 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), driving, sitting, pulling, walking, standing, squatting, kneeling and reaching.

The incumbent for this position may operate any or all of the following: telephone, copy and fax machines, calculator, computer terminal, personal computer and related printers.

Mental Demands

The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.

MEMBER FDIC – EQUAL OPPORTUNITY EMPLOYER

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other and/or different tasks be performed as assigned.

Compensation: $15.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Herring Bank

Herring Bank was founded in 1899, by Colonel Herring. Colonel Herring lived in Vernon, TX and saw a need for a bank. The cattleman would drive their cattle from Oklahoma through Vernon to Fort Worth to sell their cattle. When the cattleman sold their cattle and they went back to Oklahoma they were loaded with cash. Oklahoma was know as the badlands for a good reason, when the cattleman crossed in to Oklahoma they could lose their life and it was a sure bet that they would lose their money. With a bank in Vernon, TX, Herring Bank, they could deposit their funds and when they crossed into Oklahoma, the badlands, they would not lose their money, so the thieves had no reason to rob them

At Herring Bank we “Build Relationships for a Lifetime” come join us at our family owned bank.

Company Website: www.herringbank.com

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I understand that I will be considered to be an "Applicant" only if I have properly completed this application, designated a particular position that is open (or may come open in 90 days) and my background and qualifications meet Herring Bank's requirements for such position. I certify that all information given on this application is true and correct. I understand that any misrepresentation or falsification of information or material omission will be cause for rejection of my application or for subsequent corrective action or termination of employment if discovered at a later date. I certify that I will read and understand Herring Banks substance abuse policy. If my application for employment is accepted, the effective date of my employment shall be the time I actually begin to work. If I am employed, I agree to comply with and be bound by Herring Bank's policies, practices, safety and health rules. I understand that my employment is not guaranteed for any term and that my employment may be terminated by the company or myself at any time with or without cause. No management official is authorized to make any oral assurance or promise of continued employment. I hereby give Herring Bank the right to make a thorough investigation of my past employment, education and activities and release from all liability, from all person, companies, corporations and agencies supplying such information. I indemnify Herring Bank against any liability that might result from making such investigation and acknowledge the results of any such investigation may be grounds for disqualifying me or terminating my employment. I have read and full understand the contents of the Certification and Agreement Section.*

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Do you have a proven ability to provide a Excellent Customer Experience? (required)*

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You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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I was referred to this position by a current employee

Who referred you?

Customer Service Representative

Location

Amarillo Civic Cir

Type

Full Time

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· Skills and Specifications

Herring Bank

Company Website: www.herringbank.com

Or apply here.

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