IT Support II

Location

Amarillo Civic Cir

Type

Full Time

 
FLSA: Non-Exempt.
 
 LOCATION: Amarillo or Vernon, TX
 
 SHIFT: Monday–Friday with the possibility of occasional overtime on Saturdays and Sundays; Flexible schedule between 7:00 AM and 6:00 PM local time.
 
 REPORTS TO: IT Support Team Manager

PAY RANGE: $22-25 per hour
 
 
Summary:
Join Herring Bank as an IT Support 2 professional and play a pivotal role in providing exceptional technical support to the IT department's customers. Your expertise will help ensure seamless operations for internal and external stakeholders. This position is available in Amarillo and Colorado Springs.
 
 
Responsibilities: 
  • Provide help desk support, manage work orders, and ensure exceptional customer satisfaction.
  • Uphold security standards for both physical and software access.
  • Install and maintain hardware, including desktops, laptops, and mobile devices.
  • Install, support, and troubleshoot software on Windows, iOS, and Android platforms.
  • Effectively troubleshoot basic network issues.
  • Monitor select systems.
  • Assist in user training on products and technology.
  • Document procedures and address product issues.
  • Stay abreast of emerging technology trends.
  • Utilize remote troubleshooting tools.
     
     

Qualifications:
 
  • Enjoys tackling IT challenges and possesses a proactive approach to problem-solving.
  • Has 5+ years of experience in IT support.
  • Certifications such as CompTIA A+ or MCP are a plus. If not currently certified, the candidate should be willing and able to obtain one within 6 months with company support.
  • A bachelor’s degree in a related field is preferred but not required.
  • Proficiency in troubleshooting hardware, software, and basic network issues.
  • Familiarity with banking systems and security is preferred.
  • Exhibits excellent communication and interpersonal skills.
  • Adheres to security policies.
  • Demonstrates a strong work ethic and punctuality.
  • Willingness to travel occasionally.
     
     

Environment and Physical Activity:
This role operates in a clean, comfortable open office setting with occasional outdoor activities, including driving (about 10% of the time). Minor inconveniences like noise, odors, and drafts may occur. Tasks may include writing, typing, speaking, listening, lifting (up to 50 pounds), carrying, and various activities involving vision, sitting, pulling, walking, standing, squatting, kneeling, and reaching. Equipment operation may involve touch screen devices, computers, telephones and copiers/printers.
 
 

Mental Demands:
 
  • Proficiently reads documents and manuals and performs detailed work.
  • Applies intermediate-level analytical reasoning (dealing with problems involving several variables).
  • Proficiency in mathematical calculations (discounts, interest, commissions, proportions, percentages).
  • Manages stress, meets deadlines, and handles multiple concurrent tasks effectively.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: www.herringbank.com

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