Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Summary
The Branch Manager is responsible for leading and managing all aspects of retail banking operations at their assigned branch. This role ensures exceptional customer experience, operational efficiency, compliance, and business growth while fostering a positive and productive work environment. The Branch Manager must be highly adaptable, capable of handling a wide range of responsibilities, and committed to achieving key performance metrics set by regional leadership.
Operations & Compliance
- Oversee daily branch operations, ensuring efficiency and adherence to all policies, procedures, and regulatory requirements
- Open new accounts, including checking, savings, CDs, IRAs, business accounts, minor accounts, LLCs, and partnerships, ensuring compliance with KYC and AML regulations.
- Maintain a strong understanding of required documentation for account openings, including IRAs, business accounts, minor accounts, LLCs, and partnerships.
- Assist on the teller line as needed, ensuring smooth operations and guiding frontline staff.
- Ensure timely remediation of audit findings and proactively address potential compliance risks.
- Conduct ongoing training with staff on policies, procedures, and regulatory updates.
Customer Service & Sales
- Provide superior customer experience by assisting clients with a full range of banking needs, including transactions, account inquiries, loan applications, and financial solutions.
- Answer customer phone calls and resolve inquiries efficiently while maintaining high service standards.
- Drive branch growth through business development efforts, including community engagement and CRA (Community Reinvestment Act) initiatives.
- Ensure the branch meets or exceeds customer satisfaction KPIs and service level expectations.
Team Leadership & Development
- Lead, coach, and develop branch employees, ensuring continuous training and professional growth.
- Foster a team-oriented culture focused on performance, accountability, and exceptional customer service.
- Provide ongoing feedback and support to employees to ensure consistent adherence to bank policies and goals.
Financial & Performance Metrics
- Oversee branch performance, meeting or exceeding key performance indicators (KPIs) assigned by regional managers.
- Implement charge-off recovery efforts to mitigate losses and maximize collections.
- Track and report on branch productivity, service levels, and sales goals.
- Develop strategies to enhance revenue and branch profitability.
Ongoing Training and Performance Reviews
- Develop and implement ongoing training programs focused on manual processes and business continuity protocols.
- Reassess and refine training plans annually to address operational changes and emerging risks.
- Ensure all employees are fully capable of executing their job responsibilities confidently and efficiently.
- Ensure that all retail training programs—including compliance, security, customer service, and operational efficiency—are conducted regularly and adjusted based on assessment outcomes.
On-Site Leadership & Continuous Improvement
- Maintain a strong physical presence at branch location to provide hands-on leadership and support.
- Ensure that all branches operate with a high level of efficiency, compliance, and customer satisfaction.
- Implement best practices to enhance branch effectiveness and employee engagement.
- Oversee the delegation of responsibilities within each branch, ensuring that job functions are clearly defined and executed seamlessly.
Education and Experience
- Minimum of 7-10 years of banking experience, with at least 5 years in a leadership role.
- Strong understanding of branch operations, regulatory compliance, and customer service excellence.
- Proven ability to develop and implement strategic initiatives and training programs.
- Excellent communication, leadership, and problem-solving skills.
- Ability to analyze performance metrics and drive continuous improvement.
- Experience in managing business continuity and operational readiness programs.
- Exceptional attention to detail, discretion, and confidentiality in all tasks.
- Basic skills in computer terminal and personal computer operation; word processing and spreadsheet software.
- Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, and communicate effectively to employees and management.
MEMBER FDIC – EQUAL OPPORTUNITY EMPLOYER
This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other and/or different tasks be performed as assigned.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Herring Bank
Herring Bank was founded in 1899, by Colonel C.T. Herring. Colonel Herring lived in Vernon, TX and saw a need for a bank. The cattleman would drive their cattle from Oklahoma through Vernon to Fort Worth to sell their cattle. When the cattleman sold their cattle and they went back to Oklahoma they were loaded with cash. Oklahoma was know as the badlands for a good reason, when the cattleman crossed in to Oklahoma they could lose their life and it was a sure bet that they would lose their money. With a bank in Vernon, TX, Herring Bank, they could deposit their funds and when they crossed into Oklahoma, the badlands, they would not lose their money, so the thieves had no reason to rob them
At Herring Bank we “Build Relationships for a Lifetime” come join us at our family owned bank.
Company Website: www.herringbank.com
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