- Receives retail and commercial checking and savings deposits; determines that all necessary deposit documents are in proper form, verifies cash, and issues receipts.
- Cash checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; uses due diligence to make decisions when questionable items are presented for cashing.
- Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.
- Willhandle a high volume of inbound calls from assigned call queues and should seek to create a positive experience for each caller. Listen to customers to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
- Issues official checks, money orders, and redeems savings bonds.
- Assists with night depository duties; logs bags, processes deposits, makes change orders, issues receipts and returns bags to customers.
- Uncovers opportunity to cross-sell the Bank’s products and services, referring customers to appropriate staff as indicated.
- Performs safe deposit duties by controlling access and assisting customers.
- Receives and processes stop payment and hold orders.
- Accepts loan and installment payments.
- Balances cash drawer daily, including periodic batching of negotiated checks, and verifies cash being returned to the vault by end of shift.
- Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded
- Periodically batches negotiated checks
- Provides an effective customer experience and assists in resolving problems within given authority.
- Process customer disputes on debit cards, checks, ACH’s & check 21
- Assists customers with Online Banking inquiries
- Records, files, updates information, prepares wire transfers and sorts mail or reports as required.
- Answers telephones and directs callers to proper Bank personnel.
- May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)
- May assists in balancing vault currency and coin.
- May assist in ATM balancing and machine errors.
- Maintains files, copies and faxes documents.
- Follows all bank policies and procedures by adhering to the Control Binder
- Order personal and commercial checks, deposit tickets and stamps through the Whit-co website.
- Order debit cards through the Card Issuance website or issue debit cards from the branch Pic station.
- Operate computer terminal and other office machinery to process transactions, count currency, scan signature cards and complete other required tasks as needed.
- Resolve account service issues and respond to client inquiries promptly, professionally, and efficiently.
- Foster teamwork in the branch to ensure a positive overall customer experience and positive work environment.
- Opens personal and business DDA Accounts, CD’s and IRA’s as well as educating the customer and promoting Online Banking, Bill Pay, Direct Deposit, Debit Cards, etc.
- Proactively cross sell clients, engaging in discussions regarding additional products and services provided by the bank and referring the clients to appropriate staff.
- Processes wire transfers.
- Participate in bank training to enhance skill set and meet compliance requirements.
- Execute daily NSF report
- Perform duties related to opening and closing the bank as prescribed by supervisor.
- Assist in daily opening and closing of the vault to retrieve night deposits, fulfill cash needs, and balancing.
- Complete and submit necessary compliance-related documentation as needed, i.e. CTR’s,
- Monetary Instrument Sales Logs, and UAR’s
- Regularly assess supply levels of bank tickets, forms and general office supplies making sure there are always sufficient levels to operate the branch. Order necessary supplies if delegated to do so by supervisor.
- Must participate in referral programs and achieve minimal referral expectations for the team and individual goals.
- Must participate in new customer prospecting through existing customers, outside sales calls, business new-hire orientations, community or pre-scheduled events
- Must be organized, self-motivated and team player
- Ability to operate a personal computer
- Punctuality and good attendance are imperative
- Cross-sell the Bank's other products and services, referring customers to appropriate staff as indicated.
- Foster teamwork in the branch or department to ensure a positive overall customer experience and positive work environment.
- Answer Telephones, answer questions and direct to the correct Bank personnel
- Participate in bank training to enhance skill set and meet compliance requirements.
- Non-Exempt - Ability to work your schedule up to 40 hours with little or no overtime and complete tasks assigned.
- High school diploma or general education degree (GED); and at least 18 months of cash handling experience required or two years of Retail Banking experience and/or training or Associates Degree in related field preferred.
- Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.
- Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, speak clearly to customers and employees.
- Ability to deal with routine problems involving multiple facets and variables in standardized situations.
- Good organizational and time management skills.
- Basic experience, knowledge and training in branch operation activities, terminology and products and services.
- Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
- Excellent social and networking skills to support the community bank image
- Complete in-house training based on requirements set up for this position
- Proven ability to provide an Excellent Customer Experience
- Basic skills in computer terminal and personal computer operation; word processing and spreadsheet software.
- Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, speak clearly to customers and employees.
- Effective Time management skills
- Ability to maintain confidentiality at all times
- Ability to work with minimal supervision while performing duties.
- Ability to deal with routine problems involving multiple facets and variables.
- Must follow company policies, all state and federal laws, regulations and guidelines
- Current driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Herring Bank
Herring Bank was founded in 1899, by Colonel Herring. Colonel Herring lived in Vernon, TX and saw a need for a bank. The cattleman would drive their cattle from Oklahoma through Vernon to Fort Worth to sell their cattle. When the cattleman sold their cattle and they went back to Oklahoma they were loaded with cash. Oklahoma was know as the badlands for a good reason, when the cattleman crossed in to Oklahoma they could lose their life and it was a sure bet that they would lose their money. With a bank in Vernon, TX, Herring Bank, they could deposit their funds and when they crossed into Oklahoma, the badlands, they would not lose their money, so the thieves had no reason to rob them
At Herring Bank we “Build Relationships for a Lifetime” come join us at our family owned bank.
Company Website: www.herringbank.com
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