Herring Bank

Accepting Resumes for Future Openings:

Teller III

Location

Amarillo Civic Cir

Type

Full Time

Position Overview:
The Teller III plays a key role in delivering exceptional banking services by processing transactions accurately, handling customer inquiries, and assisting with operational duties. As a senior teller, this role may also include training new tellers, resolving escalated issues, and ensuring compliance with bank policies and procedures. This position serves as a role model for junior team members and supports the overall efficiency of branch operations.

Key Responsibilities:

  • Perform a variety of banking transactions including deposits, withdrawals, loan payments, and account transfers with accuracy and professionalism.

  • Provide outstanding customer service by answering inquiries, resolving issues, and ensuring a positive banking experience.

  • Handle complex transactions such as large cash deposits, account maintenance, and wire transfers in accordance with policy.

  • Monitor and balance individual teller drawers and assist with branch cash balancing, including the vault and ATM.

  • Identify opportunities to promote bank products and services; refer customers to appropriate departments or specialists as needed.

  • Serve as a mentor and resource to new or junior tellers; assist with onboarding and training in bank policies, procedures, and customer service standards.

  • Resolve customer and transaction escalations, applying sound judgment and compliance knowledge.

  • Support compliance efforts by following security protocols and reporting any suspicious activity or potential fraud in a timely manner.

  • Assist with operational tasks such as audits, reporting, and maintaining accurate financial and transaction records.

Qualifications & Skills:

  • High school diploma or equivalent required; associate’s or bachelor’s degree preferred.

  • Minimum of 2–3 years of experience as a bank teller or in a similar financial services role.

  • Strong knowledge of banking regulations, internal controls, and compliance standards.

  • Demonstrated ability to lead and coach team members effectively.

  • Exceptional customer service and communication skills.

  • High attention to detail and strong analytical/problem-solving capabilities.

  • Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism.

  • Proficient in using banking software and familiar with cash-handling protocols.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: www.herringbank.com

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