Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
The MRB Onboarding Specialist will be responsible to build and develop “Relationships for a Lifetime” with our Cannabis and Hemp customers. Responsibility for ensuring that all paperwork is in order to open new MRB accounts.
Essential Duties
Client Onboarding & Relationship Management
Essential Duties
Client Onboarding & Relationship Management
- Ensure all required documents are collected and verified to facilitate strong relationships with new and existing MRB clients.
- Guide clients through the MRB-specific account opening process, addressing compliance and regulatory requirements.
- Serve as the primary point of contact for MRB customers regarding account setup and maintenance.
Account & Product Management
- Open personal and business DDA accounts, Certificates of Deposit (CDs), and Individual Retirement Accounts (IRAs).
- Educate clients on digital banking tools such as Online Banking, Bill Pay, Direct Deposit, and Debit Cards.
- Order and issue debit cards via the Card Issuance platform or in-branch Pic Station.
- Order personal and commercial checks, deposit tickets, and endorsement stamps.
- Process wire transfers and other financial transactions for MRB clients.
Compliance & Regulatory Adherence
- Ensure compliance with federal, state, and local laws, including the Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) regulations.
- Assist in monitoring and reporting transactions, including currency transaction reports (CTRs) and suspicious activity reports (SARs).
- Maintain thorough records and documentation in accordance with MRB compliance requirements.
Customer Service & Issue Resolution
- Address customer inquiries related to Online Banking, transactions, and account maintenance.
- Resolve account service issues promptly while ensuring adherence to MRB regulations.
- Handle a high volume of inbound calls and provide professional, efficient responses.
- Assist customers with stop payments, hold orders, and other account-related requests.
Collaboration & Reporting
- Regularly report to management on onboarding progress and strategic objectives for MRB accounts.
- Work closely with Compliance, Risk Management, and other departments to maintain seamless operations and regulatory adherence.
- Foster teamwork within the department and branch to enhance the overall customer experience.
Operational & Administrative Responsibilities
- Navigate multiple computer systems to retrieve information and process transactions.
- Maintain records, process reports (e.g., overdrafts, returned items, callbacks), and ensure accurate documentation.
- Assist in daily branch operations, including opening and closing procedures, vault balancing, and maintaining supply levels.
- Adhere to all bank policies, procedures, and internal controls.
Business Development & Cross-Selling
- Identify opportunities to cross-sell additional bank products and services tailored to MRB clients.
- Participate in business development initiatives, including networking, outreach, and community events.
- Maintain knowledge of industry trends and regulatory changes to provide informed guidance to MRB clients.
Professional Development & Training
- Attend ongoing training to stay current on MRB banking regulations and compliance requirements.
- Participate in bank training programs to enhance skills and meet compliance standards.
Requirements
- High school diploma or general education degree (GED); and 2 years of related experience and/or training; or the equivalent combination of education and experience. Associate’s degree in Business or Accounting Preferred.
- Cash handling and/or customer service background.
- 2 Years of Banking experience, along with opening new accounts is preferred.
- Ability to present information to new or present clients, selling them on the value of banking with Herring Bank.
- BSA knowledge is a requirement, understanding the FinCEN requirements when acquiring customers.
- Manage the process of the MRB new account acquisition, following up with Compliance and new accounts to verify everything is received and in good order.
- Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.
- Maintain working relationships with current customers and develop relationships with new customers.
This is a remote position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Herring Bank
Herring Bank was founded in 1899, by Colonel C.T. Herring. Colonel Herring lived in Vernon, TX and saw a need for a bank. The cattleman would drive their cattle from Oklahoma through Vernon to Fort Worth to sell their cattle. When the cattleman sold their cattle and they went back to Oklahoma they were loaded with cash. Oklahoma was know as the badlands for a good reason, when the cattleman crossed in to Oklahoma they could lose their life and it was a sure bet that they would lose their money. With a bank in Vernon, TX, Herring Bank, they could deposit their funds and when they crossed into Oklahoma, the badlands, they would not lose their money, so the thieves had no reason to rob them
At Herring Bank we “Build Relationships for a Lifetime” come join us at our family owned bank.
Company Website: www.herringbank.com
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