Herring Bank

Digital Banking Specialist I

Location

Amarillo Civic Cir

Type

Full Time

Benefits:
  • Health insurance
  • Paid time off
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Dental insurance

Digital Banking Specialist I


Location: On-Site / Hybrid / Remote
Employment Type: Full-Time
Schedule: Monday–Friday, with some Saturdays and Sundays; flexible schedule typically between 8:00 a.m. and 8:00 p.m.
Reports To: Digital Banking Services Manager
FLSA Status: Exempt 

Position Summary

Herring Bank is seeking a Digital Banking Specialist I to serve as a primary point of contact for customers using our digital and self-service banking channels. This position supports online and mobile banking, remote deposits, debit card services, and ITM/VTM transactions while providing exceptional customer service, maintaining accurate account information, and remaining alert to potential fraud. 

Key Responsibilities

Customer & Digital Banking Support

  •  Manage inbound customer calls and provide timely, professional assistance. 
  •  Verify customer identity before discussing or making changes to account information. 
  •  Assist customers with online and mobile banking, including login issues, password/PIN resets, enrollment, device registration, statements, alerts, and mobile deposits. 
  •  Document customer interactions and escalate issues when appropriate. 
Mobile Deposit & Fraud Awareness

  •  Review and process mobile deposits, including check images, endorsements, and transaction information. 
  •  Evaluate mobile deposit limit increase requests based on account history and activity. 
  •  Identify and escalate potential fraud, including duplicate or altered checks and other suspicious activity.  
Debit Card Support

  •  Process new, replacement, and instant-issue debit cards. 
  •  Assist with card activation, PIN setup, card blocks/unblocks, and transaction limit requests. 
  •  Initiate debit card disputes and conduct initial fraud intake in accordance with Regulation E procedures. 
ITM/VTM Operations

  •  Support virtual and interactive teller transactions, including check cashing, deposits, transfers, loan payments, and cash dispensing. 
  •  Verify customer identity and signatures and identify potential fraud indicators. 
  •  Escalate technical issues and suspicious activity when necessary. 
Account Maintenance

  •  Process authorized account updates, including name, address, contact information, beneficiaries/PODs, authorized signers, statement preferences, stop payments, and account closures. 
  •  Maintain accurate documentation and follow appropriate dual-control procedures. 
  •  Identify and escalate suspicious account activity to BSA/Fraud. 
Qualifications

  •  High school diploma or equivalent required. 
  • 1+ year of experience in banking, financial services, or digital customer support preferred.
  •  Ability to provide excellent customer service across digital channels. 
  •  Strong computer skills with the ability to navigate multiple systems. 
  •  Strong communication, organization, time-management, and problem-solving skills. 
  •  Ability to work independently while knowing when to escalate an issue. 
  •  Must successfully complete a Customer Service Test, background check, and credit check. 
Preferred Skills

  •  Experience with digital banking, online/mobile banking, or card management systems. 
  •  Understanding of Regulation E, Regulation CC, and BSA/AML requirements. 
  •  Strong attention to detail and ability to multitask in a fast-paced environment. 
  •  Ability to recognize potential fraud and respond appropriately. 
  •  Professional telephone, written, and video communication skills. 
Why Join Herring Bank?

This position is a great opportunity for someone who enjoys combining customer service, technology, banking operations, and problem-solving. You'll play an important role in helping customers navigate Herring Bank's digital services while protecting their accounts and delivering an exceptional banking experience.

Herring Bank is a Member FDIC and Equal Opportunity Employer. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: www.herringbank.com

(if you already have a resume on Indeed)

Or apply here.

* required fields

Location
Or
Or

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Form CC-305
OMB Control Number 1250-0005
Expires 4/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Privacy Policy
 
Herring Bank
Privacy Policy